Customer Experience Specialist - Healthcare

Pay: $23-$25/hour
Schedule: Monday-Friday, 8:30am-5:00pm
Type: Full-Time, Temp-to-Hire
Location: 100% Onsite in Roseville

About the Role

Join a mission-driven organization focused on delivering high-quality support and accessible solutions for customers. This role is ideal for someone who loves helping others, thrives in a fast-paced environment, and enjoys working with CRM systems, ERP tools, and customer-facing technologies. If you're detail-oriented, tech-savvy, and committed to providing exceptional service, this is the perfect next step in your career.

Key Responsibilities

• Provide daily customer support via phone, email, and chat
• Document and manage customer cases, inquiries, and service issues
• Perform data entry, including processing orders from phone, email, web, fax, and mail
• Maintain compliance with HIPAA and FERPA requirements
• Support business system testing for Salesforce, ERP platforms, and customer service software
• Collaborate with internal teams to resolve issues and enhance the customer experience
• Identify opportunities to improve workflows, customer communication, and service quality
• Complete additional tasks and projects as assigned

Qualifications

• 2+ years of customer service experience within healthcare required
• Strong written and verbal communication skills
• High accuracy in data entry and case documentation
• Experience with Salesforce highly preferred
• Proficient with computers; able to learn new software quickly
• Strong problem-solving, multi-tasking, and time-management skills
• Ability to work independently and as part of a collaborative team
• Post-secondary education preferred but not required

Why You'll Love This Role

• Positive, supportive work environment
• Mission-driven team that values innovation and continuous improvement
• Catered breakfasts, fun team activities, and a collaborative culture
• Real opportunity for career growth and advancement

Benefits During Contract Period

• Medical (MEC + Limited Medical), Dental, Vision
• Accident & Critical Illness coverage
• Life Insurance & Short-Term Disability
• 401(k) eligibility
• Earned sick time, holiday pay accrual, and bonus eligibility

Benefits Upon Permanent Hire

• 85% employer-paid medical
• Dental, HSA with employer contributions
• Life, Short & Long-Term Disability
• 401(k) with 3% employer contribution
• Employee Stock Ownership Plan (after 3 months)
• 38 total paid days off (PTO + holidays + personal days)
• Tuition reimbursement
• Cell phone & internet reimbursement